Frequently Asked Questions

What are my delivery options?

We deliver all items with secure next-day service.

How do I return my item?

If you are not happy with your goods that were purchased online, please return your order to us within 30 days of purchase and we will issue a refund.

Do you make customised bracelets?

Please get in touch on the Contact Us form with your product suggestions, and we will endeavour to assist you.

How is my gift packaged?

Every item from VINCIS is hand packed in our exclusive branded boxes.  You can add a personal touch by selecting one of our customisable cards.

Which forms of payment do you accept?

We accept online payment in a secure environment by credit card and currently accept the following: Visa, MasterCard, Switch, Amex and Maestro and PayPal.